Insightful Evaluation of Capital Gold Group: Our Take

Capital Gold Group, spotlighted in this review, is a renowned enterprise dealing in Gold, Silver, and other valued metals. Holding an A- grade from the Better Business Bureau, their headquarters are in New York City's heart. The company, established on the 3rd of January, 2005, by the visionary David Algoth, is still guided by him as the active CEO. Since its inception, the firm has gained prominence as a top player in the market, stretching its influence to London and Singapore.

• Product on Offer: Valued Metals

• Founder: David Algoth

• Cumulative Rating: 3.5 out of 5

Unfolding the Story of Capital Gold Group

Product Offerings and Features

Capital Gold Group extends a variety of competitively priced precious metals to individuals and institutions alike. Their services include physical delivery of gold, silver, and other commodities or bank transfer storing bullion or coins. They assure their clients that their Gold and Silver coins, bars, and rounds are in impeccable condition, arguing they're sourced directly from the mint, not retailers.

Coin Assortment

Their unique and superior-quality coins are impressive, comprising Morgan dollars, American Eagles, Canadian Maple Leafs, and the Austrian Philharmonic. The coins undergo a rigorous grading, authentication, and encapsulation process by a trusted independent party. These coins are retailed as pristine, first-of-their-kind mint offerings.

Secure Safekeeping

Capital Gold Group provides secure storage facilities for precious metals and all major currencies, with 5% to 10% interest rates. They empower their clients to store diverse forms of precious metals like gold coins, bars, rounds, and euro minus. Clients are offered flexible access to the vault via phone, the Internet, or the company website.

Client Support

The firm provides extensive customer service, including round-the-clock live chat and phone assistance. They also maintain an active social media presence on platforms like Facebook, Twitter, and Youtube. A 7-day satisfaction guarantee is offered on all their gold and silver purchases, regardless of whether they bought by ounce or gram.

Web-Based Services

In addition to their standard services, Capital Gold Group provides 24-hour live "Super Customer Support" for purchase-related inquiries via their website. For customers seeking specific services, segregated storage facilities are also on offer.

Capital Gold Group: Advantages & Disadvantages

Advantages 

Excellent Client Support

Capital Gold Group has consistently received rave reviews for its efficient customer service team, with rapid response times a commonly praised feature. The majority of their clientele speaks highly of their customer relations department.

•  Admirable Ratings

While they lack accreditation from the Better Business Bureau (BBB), they maintain a satisfactory rating on the site. More than 60% of their transactions garner a positive score, putting them ahead of many competitors.

•  High Client Satisfaction

An impressive 82.85% of their customers rate their experiences with Capital Gold Group from good to excellent, averaging 3.2 out of 5 stars. The numbers suggest clients are pleased with their dealings with the company and wouldn't hesitate to recommend their services.

• Extensive Collection

Their stock of Ultra-Rare Coins is comprehensive, competitively priced, and exempt from sales tax if shipped within the U.S. They also boast a broad range of bullion coins, bars, and rounds to select from.

•  Swift Delivery

On average, orders from Capital Gold Group take 3-5 days to ship, with same-day shipping available for orders placed on weekdays before 2 pm EST. They even extend free shipping on orders over $500 for a minimal fee of $49!

•  Competitive Pricing

To keep them competitive, they offer reasonable prices across their range of products and services, coupled with frequent price drop offers throughout the year.

•  Multiple Promotions

Capital Gold Group runs several promotional offers to make their products more affordable and reduce shipping expenses. Some promotions even offer a 10% discount on orders within a specified month.

• Premium Products

The company is committed to supplying top-tier gold and silver products. They guarantee a minimum of 99% pure alloy in their products and offer silver secured over 1,000,000 fine to 0.999 fine from all major refiners, identical to their certified coins and bars.

•  Safe and Secure

Capital Gold Group ensures no personal credit card information is collected from customers. All transactions are processed through Paypal and accept all major credit cards. Additionally, they provide free shipping for many items without minimum purchase requirements.

•  Straightforward Return Policy

They offer a simple return policy where customers can return defective or incorrect items within seven days of receipt, provided they contact customer service beforehand.

 Disadvantages

•  Allegations of Scam Customer Service

One downside to Capital Gold Group is a reported instance of a fraudulent customer service representative attempting to scam a customer. The customer had ordered online but never received the product, and the company did not respond to his emails. The issue was only resolved when a legitimate representative was contacted.

• Reports of Stolen or Fake Coins

Another issue is customers receiving stolen or counterfeit coins. One customer purchased a Morgan dollar and found it needed to be genuine. Attempts to contact Capital Gold Group were unfruitful, leaving the customer needing recourse.

•  Lacks BBB Accreditation

A significant concern is Capital Gold Group's lack of BBB Accreditation, which leaves their authenticity unverified by a third party, potentially affecting customer peace of mind.

Final Verdict

Capital Gold Group is a leading contender in the digital marketplace for gold and silver bullion and coins. Their customer testimonials and scores are predominantly upbeat, with 82.85% of their clientele bestowing ratings ranging from good to excellent and a satisfaction score of 3.2 out of 5 stars. They facilitate various payment options for their clients, including Credit Cards, Checks, Paypal, Western Union, Bank Wire Transfers, and MoneyGram.