Fortress Gold Group stands out in the bustling realm of online precious metals merchants, showcasing a broad selection of gold, silver, and more. Their online reputation is solid, backed by many positive customer reviews. Is it the right investment choice?
However, as 2021 rolls in, they've halted accepting new clientele. Notably, their website security registration has lapsed, hinting they might not invest to invest in their digital front. While ongoing customers can email, clarity on new purchases needs to be more apparent.
Peeling back the curtain on this firm's operations remains challenging. Their active BBB page suggests they still need to wrap up operations. Yet, it remains to be seen if they'll resume their services shortly.
Fortress Gold Group, stationed in California, has navigated the precious metals territory since 1995. Spanning over 25 fruitful years, it stands tall among the seasoned players in the industry. By 2007, it transitioned into a private entity.
Their core competency revolves around trading precious metals. They've halted onboarding new clients, so you should explore other dealers for your needs.
They showcase a range of metals like palladium, platinum, silver, and gold. Some of their offerings even fit the bill for an IRA, aligning perfectly with the stringent IRS criteria.
However, their decision to keep their price tags and fees under wraps online is a potential concern. Partnering with entities that wear their prices on their sleeves is always recommended.
Fortress Gold Group stands as a genuine entity in the precious metals realm. Their longstanding position in the sector is backed by positive feedback from past clients and favorable ratings from platforms like Trustlink.
No records of fraudulent dealings or unsavory practices from customers have come to light. From our findings, the team steering the ship has shown commendable professionalism.
However, the volume of online reviews must stack up to some of their market rivals. Furthermore, they've paused onboarding new clients. You must explore other dealers if you're keen on buying precious metals.
Understanding Fortress Gold Group's strengths can guide you in pinpointing the ideal precious metals establishment to meet your investment aspirations.
One notable concern is the company's absence of accreditation from the Better Business Bureau, peculiar for a venture active for over a quarter-century. The reasons behind halting new customer intakes still need to be solved.
The BBB scores them a B-, reflecting their response to grievances. There needs to be more client feedback on BBB's platform, but a single complaint was settled in the past trio of years. Notably, the last year saw zero filed grievances.
This concern, raised in 2019, pivoted around a product/service problem.
The aggrieved party voiced their attempts to engage with the firm via email and calls, even getting their legal representative on board. Still, they hit a wall.
The client was seeking account details. Instead of a helpful portal on the site, they encountered an unresponsive email and an equally silent phone line.
While they highlighted their need to communicate with the firm, they didn't specify their account's issue or the reason for involving a lawyer. Crucially, no signs pointed to any fraudulent activities by Fortress Gold Group.
Regrettably, this grievance remains unaddressed, and the company hasn't taken strides to rectify or clarify the matter.
However, it's essential to note this stands as an isolated incident. Numerous others have championed their successful engagements with the firm.
On Trustlink, Fortress Gold Group boasts a commendable 4.9 out of 5 stars, based on 23 client feedback. This suggests an overwhelmingly positive sentiment towards them. However, it's worth noting the last review dates back to 2015, hinting at reduced recent activities.
One individual shared that they received top-notch customer service even with a modest initial investment. They felt valued, with the team answering every query and genuinely showing concern for their financial health.
Another client highlighted their seamless experience with a precious metals IRA transition via the company. While we couldn't pinpoint the company's specialization, the customer praised the team's guidance throughout the procedure.
Several reviews gave a shoutout to Chris Kline, expressing great satisfaction with his and the team's service. They appreciated Chris's forthright insights and honesty.
Of significant note is how many clients, being newbies in the precious metals realm, found the company's team to be patient and informative. They felt equipped to make informed investment choices after their interactions.
After analyzing various gold IRA firms, one client shared their decision to go with Fortress. Fortress stood out by offering a clear, transparent roadmap.
Let's time-travel to the present; the 2014 review now seems a bit dated. The landscape of the precious metals sector has evolved, particularly in the digital space. Numerous online firms currently offer straightforward IRA guidance, ensuring a hassle-free experience.
Interestingly, Trustlink lacked any negative feedback for Fortress. All were glowing five-star ratings, save for a singular four-star review.
On Trustpilot, the enterprise boasts a commendable 4.6 out of 5 stars, based on feedback from 37 patrons. By Trustpilot's metrics, this translates to 'Excellent.' Digging deeper, 84 percent rated them excellent, 13 percent as significant, and 3 percent found their services lacking.
Now, let's delve into the lower-rated feedback.
A particular review, graded two stars, complimented their buying process but expressed dissatisfaction when selling. This customer believed they were offered the best market price. Yet, they faced a shortfall of 20 dollars per coin upon selling. With their rate locked in, they felt let down by the result.
Another client, giving four stars, raised concerns over the fee structure. Owning the gold, he questioned the rationale behind the high charges, feeling the service didn't justify the fee.
Setting those aside, Trustpilot displays a sea of positive feedback. Reviewers frequently applaud the transparency and expertise of the team. The freshest upbeat feedback dates back to 2017, making these reviews more recent than those on Trustlink.
A recurring sentiment revolves around the top-tier professionalism of the entire crew. Clients found them a breeze to collaborate with. When individuals sought to initiate a precious metals IRA, they found the team adequately equipped to guide them.
Several first-time investors in precious metals appreciated the extra mile the representatives went, ensuring all their queries were addressed and making them feel right at home.
with precious metals, this may not be the spot.
Fortress Gold Group once held a respected standing in the precious metals sector. However, they've recently halted new client registrations. Their website's security registration has lapsed, and it appears there's no intent to renew it.
It's challenging to pinpoint if they're permanently exiting the sector. Nonetheless, they assure current clients they can still contact their support team for inquiries. For existing patrons, purchasing precious metals might still be an option. Yet, there are indications that the firm is winding down.
While Fortress Gold Group boasted positive feedback, they were also lauded for the extensive selection of precious metals they provided, contributing to their acclaim. Most seek competitive rates and unmatched client experience when searching for a precious metals vendor.
However, they lack IRA provisions even if you consider partnering with them. Many US citizens prefer gold investments via 401(k) and IRA reserves. With IRA services, the administrative load can be manageable.
Our advice? Opt for a firm that mirrors its once-stellar reputation but remains operational. If you aim to channel retirement savings into precious metals, partnering with an IRA expert will ensure a seamless transaction.